BRIA Terms and Conditions

Last updated: 15th August 2026

1. About These Terms

These Terms and Conditions of Use (“Terms”) govern your access to and use of the Bria mobile application, web application, website and associated services (collectively, “Bria” or the “Bria Platform”).

Bria is operated by Neurolab PT PTY LTD, ABN 88 670 405 571, Western Australia, Australia (“Bria”, “we”, “us” or “our”).

By creating an account, accessing Bria, or otherwise using the Bria Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you do not agree to these Terms, you must not use Bria.

These Terms should be read together with the Bria Privacy Policy.

2. Purpose of Bria

Bria is a digital exercise prescription and rehabilitation support platform.

Bria enables healthcare practitioners to create and provide individualised exercise programs to their clients and enables clients to access exercises prescribed or approved by their treating healthcare practitioner.

An individualised exercise program may include:

• prescribed exercises;
• exercise instructions;
• exercise parameters selected by the treating practitioner; and
• photographs or videos of the individual client performing their prescribed exercises.

Bria is designed to support the delivery of practitioner-prescribed exercise and rehabilitation programs.

Bria does not replace the relationship between a client and their healthcare practitioner.

3. Bria Does Not Provide Healthcare or Medical Advice

Bria is a technology platform. Bria does not itself provide physiotherapy, medical, diagnostic or other healthcare services.

Bria does not independently:

• diagnose a disease, injury, disability or health condition;
• perform a clinical assessment;
• determine whether an exercise is clinically appropriate for an individual;
• prescribe an exercise or treatment;
• alter treatment based on an independent clinical assessment;
• provide medical advice;
• replace assessment or advice from a qualified healthcare practitioner; or
• provide emergency healthcare services.

Exercise programs made available through Bria are prescribed, selected or approved by the user’s treating healthcare practitioner.

The healthcare practitioner remains responsible for determining the clinical appropriateness of the exercise program they prescribe.

Users should contact their treating healthcare practitioner if they are unsure whether an exercise or exercise program remains appropriate for them.

4. Practitioner-Prescribed Exercise Programs

Exercise programs accessed through Bria are prescribed, selected or approved by the user’s treating healthcare practitioner.

The treating healthcare practitioner is responsible for determining, within their professional scope of practice:

• which exercises are appropriate for the client;
• exercise frequency, intensity and duration;
• repetitions, resistance and other exercise parameters;
• relevant precautions and contraindications;
• whether assistance or supervision is required;
• when exercises should be progressed, modified or ceased; and
• whether further assessment is required.

Bria facilitates access to the program selected by the treating healthcare practitioner.

Bria does not replace the healthcare practitioner’s professional or clinical judgement.

5. Different Exercise Program Levels

Bria may allow a healthcare practitioner to create different exercise programs or levels for an individual client, including options designed for days when the client feels more or less able to exercise.

Where this functionality is used, each available exercise program and its relevant exercise parameters must first be prescribed, selected or approved by the treating healthcare practitioner.

Bria may allow a client to select from the practitioner-approved options available to them.

The client’s selection of an available option does not constitute a clinical assessment by Bria.

Bria does not independently diagnose the client’s current condition, determine the client’s clinical capacity, or generate a new treatment prescription based on the client’s selection.

Clients must follow any instructions provided by their healthcare practitioner regarding when particular program options should or should not be used.

6. Healthcare Practitioner Responsibilities

Healthcare practitioners using Bria remain professionally and clinically responsible for the healthcare services they provide to their clients.

Practitioners are responsible for:

• undertaking an appropriate assessment before prescribing an exercise program;
• exercising their own professional and clinical judgement;
• determining whether exercises are appropriate and safe for an individual client;
• considering relevant diagnoses, medical history, precautions and contraindications;
• determining appropriate exercise parameters;
• reviewing and modifying programs when clinically indicated;
• obtaining appropriate consent before entering client information into Bria;
• obtaining appropriate consent before capturing or uploading client photographs or videos;
• ensuring information entered into Bria is reasonably accurate and current;
• maintaining clinical records required by their profession and applicable law;
• maintaining appropriate professional registration and insurance where required;
• practising within their professional scope of practice; and
• complying with applicable professional standards, regulatory requirements and laws.

Bria does not direct, supervise or assume responsibility for independent clinical decisions made by healthcare practitioners.

7. Client Responsibilities

Clients using Bria should:

• complete only exercises prescribed or approved for them;
• follow instructions provided by their treating healthcare practitioner;
• follow prescribed exercise parameters;
• use equipment appropriately and as instructed;
• undertake exercises in an environment that is reasonably safe;
• use assistance or supervision where instructed;
• inform their healthcare practitioner of relevant changes in their health where appropriate;
• stop an exercise where instructed to do so; and
• seek professional advice if they are uncertain whether an exercise remains appropriate.

Exercise programs are individualised.

A user must not assume that an exercise or program prescribed for another person is safe or clinically appropriate for them.

8. Exercise Safety

Physical activity and exercise involve inherent risks.

Clients should follow the safety instructions, precautions and limitations provided by their treating healthcare practitioner.

A client should stop exercising and seek appropriate healthcare advice if they experience unexpected or concerning symptoms, including significant or unexpected pain, chest pain, severe or unusual shortness of breath, fainting or near-fainting, significant dizziness, sudden neurological symptoms, or another symptom that causes concern.

Bria cannot determine whether an individual’s symptoms are medically significant or whether it is safe for that person to continue exercising.

9. Bria Is Not an Emergency or Monitoring Service

Bria is not an emergency medical service.

Bria does not continuously or independently monitor a user’s health, exercise performance or safety.

Users must not rely on Bria to communicate urgent medical information or obtain emergency assistance.

If a user believes they are experiencing a medical emergency, they should stop exercising and seek appropriate emergency medical assistance.

10. Client Photographs and Videos

Bria enables a healthcare practitioner to capture or upload photographs and videos of an individual client performing exercises prescribed or approved for that client.

These photographs and videos are used to provide the client with an individualised visual reference for completing their prescribed exercise program.

Client photographs and videos:

• are assigned only to that client’s individual exercise program;
• can be viewed by that client through their Bria account;
• are not made publicly available;
• are not placed in a public or shared exercise library;
• are not made available to other Bria clients;
• are not used to create general exercise demonstrations for other clients;
• are not used for advertising or marketing;
• are not used on social media;
• are not sold; and
• are not used to train artificial intelligence or machine-learning models.

Bria does not use client photographs or videos for secondary purposes unrelated to providing and supporting the Bria service.

Healthcare practitioners must obtain appropriate consent from the client, or their authorised parent, guardian or representative where applicable, before capturing or uploading identifiable photographs or videos to Bria.

11. Information Stored by Bria

Bria is designed to minimise the amount of personal and health information stored within the Platform.

Information stored by Bria may include:

• email address;
• telephone number;
• diagnosis;
• exercises and exercise programs prescribed by the user’s healthcare practitioner; and
• photographs and videos of the client performing their prescribed exercises.

Some of this information constitutes or may constitute personal, sensitive and/or health information under Australian privacy law.

Bria is not intended to operate as a comprehensive medical record, electronic health record or clinical practice-management system.

Further information regarding how Bria collects, uses, stores, protects, accesses, discloses, retains and deletes personal and health information is contained in the Bria Privacy Policy.

12. Bria Is Not a Clinical Record System

Bria is an exercise prescription and rehabilitation support platform.

Healthcare practitioners must not rely on Bria as their sole clinical record.

Healthcare practitioners remain responsible for maintaining clinical records required by their profession, employer, insurer and applicable regulatory or legal requirements.

Information that is not reasonably necessary for Bria’s intended functionality should not be entered into the Platform.

13. Privacy and Consent

Bria handles personal and health information in accordance with applicable Australian privacy requirements.

Healthcare practitioners using Bria remain independently responsible for complying with privacy, confidentiality, consent and health-record obligations applicable to their professional practice.

A practitioner must only enter information about a client into Bria where they have appropriate authority and consent to do so.

Where consent is required for the collection or use of particular information, including identifiable client photographs or videos, the practitioner must ensure appropriate consent has been obtained.

Further information is provided in the Bria Privacy Policy.

14. Australian Data Hosting

Bria uses Amazon Web Services (“AWS”) cloud infrastructure to host its production data.

Bria’s production data is hosted within Australia.

Bria implements reasonable technical and organisational safeguards designed to protect personal and health information against misuse, interference, loss, unauthorised access, modification and disclosure.

However, no electronic platform, internet transmission or data-storage system can be guaranteed to be completely secure.

Users must also take reasonable steps to protect their accounts and devices.

15. Application Development and Technical Support

Bria engages Moonward, an Australian-based application development and technical support provider, to develop, maintain, secure and support the Bria Platform.

Moonward’s development and support team is based in Australia.

Authorised technical personnel may access Bria systems or information where reasonably necessary for legitimate purposes such as:

• application maintenance;
• technical support;
• troubleshooting;
• security;
• resolving technical faults; or
• maintaining the functionality of the Platform.

Any such access must be limited to legitimate service requirements and handled subject to applicable privacy, confidentiality and information-security obligations.

Further information about service providers is contained in the Bria Privacy Policy.

16. Account Security

Users are responsible for taking reasonable steps to maintain the security of their Bria account.

Users must:

• provide accurate account information;
• keep their account details reasonably current;
• keep passwords and authentication credentials confidential;
• not knowingly permit an unauthorised person to access their account;
• not attempt to access another user’s account or information without authority; and
• notify Bria if they reasonably suspect that their account has been compromised.

Bria may require users to reset passwords or take other reasonable security measures where necessary to protect the Platform or its users.

17. Children and Users Requiring Assistance

Bria may be used to support children and individuals who require assistance accessing or managing their exercise program.

Where a person cannot independently provide the necessary consent or manage their account, an appropriately authorised parent, legal guardian, nominee or other representative may provide consent or assist with account management where permitted by law.

Healthcare practitioners are responsible for ensuring appropriate consent or authority exists before entering information, photographs or videos relating to a child or person requiring supported decision-making into Bria.

18. Acceptable Use

Users must not use Bria:

• for an unlawful or fraudulent purpose;
• to impersonate another person;
• to access another person’s information without authority;
• to interfere with the security or operation of the Platform;
• to introduce malware or malicious code;
• to circumvent security or access controls;
• to upload unlawful, offensive or inappropriate material;
• in a manner that compromises another person’s privacy or confidentiality; or
• for a purpose materially inconsistent with Bria’s intended exercise and rehabilitation functionality.

We may suspend or restrict access where we reasonably believe continued access presents a material security, privacy, legal or safety risk or involves a material breach of these Terms.

19. Intellectual Property

Unless otherwise stated, Bria and its licensors own or have appropriate rights to the intellectual property comprising the Bria Platform, including its software, interface, branding, graphics, design and platform-created content.

Subject to these Terms, Bria grants users a limited, non-exclusive, non-transferable and revocable right to access and use the Platform for its intended purpose.

Except where permitted by law, users must not:

• copy or reproduce Bria software;
• reverse engineer the Platform;
• attempt to extract source code;
• sell, sublicense or commercially exploit Bria;
• circumvent security or access restrictions;
• systematically scrape or extract Bria content or data;
• use Bria intellectual property to create a competing platform; or
• remove proprietary notices.

Nothing in this section transfers ownership of a client’s personal information, photographs or videos to Bria.

20. Availability of Bria

We aim to provide a reliable service but cannot guarantee that Bria will always be available, uninterrupted or error-free.

The Platform may occasionally be unavailable because of:

• scheduled or emergency maintenance;
• software updates;
• internet or telecommunications failures;
• infrastructure interruptions;
• security incidents;
• failures affecting third-party infrastructure; or
• circumstances outside our reasonable control.

Bria should not be relied upon as the sole means of accessing information required for urgent healthcare or emergency management.

21. Updates and Changes to Bria

We may modify, update, add or remove functionality from Bria from time to time.

Changes may be made for reasons including security, legal or regulatory compliance, compatibility, performance, maintenance or development of the Platform.

Users may occasionally be required to install an updated version of Bria to continue accessing particular functionality.

22. Fees, Subscriptions and Purchases

Certain Bria services may be subject to subscription fees or other charges.

Where fees apply, relevant pricing, billing frequency and subscription conditions will be disclosed before purchase or otherwise agreed with the relevant practitioner or organisation.

Where payment is processed through the Apple App Store or Google Play, payment, subscription management, cancellation and refund arrangements may also be subject to the applicable store’s terms.

Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded under Australian law.

23. No Guarantee of Clinical Outcome

Bria facilitates access to practitioner-prescribed exercise programs but does not guarantee a particular health, rehabilitation, functional or exercise outcome.

Clinical outcomes can be influenced by numerous factors outside Bria’s control, including an individual’s underlying health condition, changes in health status, adherence to the prescribed program, environmental factors and the clinical decisions of the treating healthcare practitioner.

24. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law where that guarantee, right or remedy cannot lawfully be excluded, restricted or modified.

Where liability can lawfully be limited, any limitation applies only to the maximum extent permitted by law.

25. Liability

To the maximum extent permitted by law, Bria is not responsible for loss, damage or injury to the extent caused by:

• a user’s failure to follow instructions provided by their treating healthcare practitioner;
• exercises being undertaken materially outside the parameters prescribed or approved by the treating healthcare practitioner;
• a person undertaking an exercise program prescribed for another individual;
• materially inaccurate or incomplete information provided by a user or healthcare practitioner;
• independent clinical decisions made by a healthcare practitioner;
• misuse of the Platform;
• unauthorised access resulting from a user’s failure to take reasonable steps to protect their account; or
• events outside Bria’s reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

26. Practitioner Responsibility

Nothing in these Terms transfers responsibility for professional healthcare services from a treating healthcare practitioner to Bria.

Healthcare practitioners remain responsible for their own professional conduct, clinical decisions and compliance with applicable professional obligations.

Bria’s provision of technology used to communicate or deliver a practitioner’s prescribed exercise program does not constitute supervision, endorsement or approval by Bria of an individual practitioner’s clinical decisions.

27. Suspension and Termination

A user may stop using Bria at any time.

Bria may suspend or terminate access where reasonably necessary because:

• a user materially breaches these Terms;
• use of the Platform creates a material privacy, security, legal or safety risk;
• use is unlawful or fraudulent;
• required fees remain unpaid following reasonable notice; or
• Bria is required to do so by law.

Where reasonably practicable and appropriate, Bria will provide notice before terminating access.

The handling of information following account closure or termination is governed by the Bria Privacy Policy and applicable law.

28. Account and Data Deletion

Users may request closure of their Bria account in accordance with the processes made available by Bria.

Requests relating to access, correction or deletion of personal information will be handled in accordance with the Bria Privacy Policy and applicable Australian law.

Deletion requests may be subject to legitimate legal, security, backup or record-retention requirements.

Healthcare practitioners remain independently responsible for maintaining any clinical records they are legally or professionally required to retain outside Bria.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Bria’s functionality;
• applicable law or regulation;
• privacy or security requirements; or
• our business operations.

The current version of these Terms will be published on the Bria website with its effective date.

Where a change materially affects users’ rights or obligations, we will take reasonable steps to provide appropriate notice.

Where required, users may be asked to accept updated Terms before continuing to use Bria.

30. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

Subject to any rights available under applicable consumer law, the parties submit to the jurisdiction of the courts of Western Australia and courts entitled to hear appeals from those courts.

31. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or read down to the minimum extent necessary, and the remaining provisions will continue to operate.

32. Contact Us

Questions about these Terms may be directed to:

Bria
Operated by: Neurolab PT PTY LTD
ABN: 88 670 405 571
Email: info@neurolabpt.com.au
Website: www.neurolabpt.com.au/Bria
Western Australia, Australia

For questions regarding personal or health information, access, correction, deletion or privacy complaints, please refer to the Bria Privacy Policy.